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232 E 78th St, Manhattan, Ny 10075

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More useful information

Why is it important to filter and soften the water?

Hard water, prevalent in many Tri-State NY areas, contains dissolved minerals like Calcium and Magnesium. This mineral-rich water can adversely impact fabrics over time, causing colors to fade, whites to yellow, and fabric life to shorten. When soap is added to hard water, it forms a stubborn ‘soap scum,’ making cleaning challenging.

In contrast, soft water, like rainwater, is pure and lacks these minerals. Soft water enhances the effectiveness of soap, resulting in better lathering and scum-free cleaning. Fabrics remain soft and undamaged, leading to a longer life for your rugs. Choose soft water for a cleaner, healthier home environment.

What sets New York Carpet Care’s approach apart as environmentally friendly?

Our entire process is meticulously designed to minimize environmental impact and promote the well-being of your home. We exclusively utilize soaps that are free of dyes, perfumes, and VOCs. Our facility is engineered for reduced electricity consumption and resource conservation, and the water we use undergoes rigorous filtration to laboratory standards, ensuring your rug remains free of pollutants during cleaning.

From our ultra fuel-efficient delivery vehicles to our dedication to natural resource conservation, our green cleaning philosophy reflects our commitment to you and the planet. For further details on our eco-friendly practices, feel free to reach out to us.

What’s the typical timeframe?

Although accommodating your schedule is our primary concern, achieving the best results for your rugs usually involves a 3-4 day processing time. Instances requiring additional attention may extend the duration. However, for urgent stains or impending in-law visits, we can expedite the process. Feel free to contact our rug care experts for personalized assistance.

How does New York Carpet Care prioritize the safety of my rug?

Our process undergoes rigorous testing to guarantee its safety for all rug types. Our specialized teams, trained to the highest standards, handle your rugs with utmost care. Additionally, we employ a detailed photographic documentation process for each cleaned or repaired rug, using a digital camera capable of microscopic detail. This allows us to thoroughly inspect individual fibers from root to end. In the unlikely event of any issues, we photograph, document, and share the findings with you for review. New York Carpet Care is fully insured and bonded for your peace of mind.

How does New York Carpet Care handle silk rug cleaning?

New York Carpet Care stands out as one of the few cleaning services equipped to wash silk rugs with water, a rare expertise in the industry. Unlike many cleaners who resort to strong dry chemicals to avoid fiber damage and color runs, we have perfected a science-based approach that achieves a deep clean for silk rugs without compromising their delicate fibers. Our proven process, employed over 1000 times at our European facility, ensures outstanding results without harm.

Concerned about rug stains? Avoid using household cleaners and chemicals for pretreatment. Instead, gently blot the stain with a paper towel until dry, using cool water if necessary. Let New York Carpet Care handle the rest.

How frequently should handmade Oriental, Persian, or other rugs be cleaned?

Guidelines from industry experts and the EPA vary based on factors such as traffic, pets, and HVAC systems. Generally, rugs should undergo thorough cleaning at least once a year, with some households benefiting from biannual cleaning. Regular professional cleaning is essential to combat biological contaminants like bacteria, mold, viruses, and more, especially if your rugs are exposed to central air systems.

Guidelines from industry experts and the EPA vary based on factors such as traffic, pets, and HVAC systems. Generally, rugs should undergo thorough cleaning at least once a year, with some households benefiting from biannual cleaning. Regular professional cleaning is essential to combat biological contaminants like bacteria, mold, viruses, and more, especially if your rugs are exposed to central air systems.

Dealing with pet odors or stains in your rug?

Absolutely. New York Carpet Care has developed a specialized and effective process for addressing the complex chemistry of pet stains. Our safe and green approach neutralizes the chemicals in pet urine rather than masking odors, ensuring a thorough and lasting solution.

Concerned about rug stains? Avoid using household cleaners and chemicals for pretreatment. Instead, gently blot the stain with a paper towel until dry, using cool water if necessary. Let New York Carpet Care handle the rest.